Six questions to ask before issuing replacement C-cards
One of the most common emails my dive store clients receive goes something like this:
I was certified through your store ten years ago. I’m leaving on a vacation next week and can’t find my certification card. Can you get me a replacement?
Does that set off alarm bells? It should, because it could easily be the sign of an accident waiting to happen. Here is just one story that illustrates what can take place when you issue replacement c-cards on a “no questions asked” basis.